Shipping policy

Shipping Policy

1. Order Processing Time

1. All in-stock orders will be processed, packaged and handed over to logistics carriers within 1–3 business days after successful payment confirmation.
2. Business days exclude weekends, public holidays, annual warehouse maintenance periods and peak shopping seasons (Black Friday, Christmas, holiday promotions). Processing time will be extended appropriately during order surges without prior separate notice.
3. We reserve the right to cancel unqualified orders (fake orders, abnormal bulk orders, orders with inconsistent recipient information) and issue full refunds.

2. Shipping Methods, Costs & Delivery Time

Free Shipping Benefit

3. Order Tracking

1. Once your parcel is dispatched, we will send a shipping confirmation email containing your tracking number and official tracking link to your registered mailbox.
2. Please allow 24–48 hours for the logistics carrier to upload shipment data; tracking information will not be visible immediately after receiving the tracking number.
3. You may check real-time delivery status anytime via our website tracking page or the carrier’s official platform.

4. International Customs, Duties & Taxes

1. For all cross-border shipments, import duties, VAT, consumption tax and other local customs clearance fees levied by the destination country shall be borne solely by the recipient (you). Our company cannot pre-pay, waive or predict these charges, and we will not compensate any customs fees incurred.
2. Customs authorities of each country reserve the right to inspect parcels, which may cause delivery delays beyond our estimated time frame. Delays caused by customs inspection, detention or customs clearance are beyond our control and not covered by delivery time guarantees.
3. If you refuse to pay customs duties and reject the parcel upon arrival, the goods will be returned to our warehouse. Round-trip logistics costs, customs fines and related expenses will be deducted from your refund amount accordingly.

5. Undeliverable, Lost, Stolen & Damaged Parcels

1. Incorrect Address / Unclaimed Parcels: Please ensure your shipping address, postcode and contact phone are accurate. Parcels returned due to wrong address, invalid recipient information or long-term pickup failure shall be at your cost; reshipping requires you to pay a second shipping fee.
2. Lost or Stolen Packages: If tracking shows the parcel is marked "delivered" but you have not received it, please wait 24 hours first (couriers often leave parcels at mailboxes, doorsteps or neighbors’ homes). Contact our customer service with your order number within 14 days after the expected delivery date for verification. We will arrange reshipment or partial/full refund after carrier investigation.
3. Damaged Goods on Arrival: Please take photos of the outer package and damaged products immediately upon receipt, and submit photos to customer service within 7 calendar days. We will arrange replacement or refund after confirmation. Claims submitted beyond the time limit will not be accepted.

6. Shipping Restrictions & Prohibited Regions

1. We do not ship prohibited items including flammables, corrosives, liquids, batteries, illegal contraband, and items violating international air/sea transportation regulations.
2. We will not deliver goods to countries and regions under international economic sanctions, embargoed territories, or areas with unstable logistics conditions. The latest unsupported shipping areas will be updated on our website irregularly.

7. Force Majeure Delays

8. Policy Revision