Refund policy

Support Email: fyce1118@outlook.com
By placing orders on our website, you agree to abide by the following return, exchange and refund regulations.

1. Eligible Return Period

You may apply for returns or refunds within 30 calendar days counting from the day you receive your package.

Return requests submitted beyond the 30-day window will not be accepted under any circumstances.

2. Conditions for Acceptable Returns

We only approve returns that meet all the requirements below:
  1. Goods must be unused, unopened, sealed in original factory packaging, with all labels, accessories intact.
  2. Products cannot be damaged, contaminated, altered or consumed partially.
  3. Perishable goods, opened skincare bottles, consumed nutritional supplements, customized items and clearance sale goods are non-refundable and non-exchangeable once delivered.
  4. Proof of purchase (order number) must be provided when submitting a return application.

3. Non-Returnable Items

The following products cannot be returned or exchanged for hygiene and safety reasons:
  • All opened cosmetics, serums, creams and oral health supplements
  • Discounted flash sale items, bundled gift sets
  • Personal care products for individual hygiene use
  • Damaged packages caused by improper personal storage after receipt

4. Return Application Process

  1. Send an email to our customer service mailbox: fyce1118@outlook.com, state your order number, reason for return, and attach photos of the intact goods & outer packaging.
  2. Our team will review your application and reply within 24–48 working hours. If approved, we will send you a designated return address and detailed return instructions.
  3. Please ship the items back to the assigned address following our guidance. We do not accept packages returned without prior official authorization.

5. Shipping Fees for Returns

  1. Our mistake (wrong item shipped, defective goods, missing items, damaged upon arrival):

    We will bear the round-trip shipping cost. After we receive and inspect the returned goods, we will process a full refund or arrange free reshipment as you prefer.
  2. Personal reasons for return (unsuitable texture, changed mind, mismatched expectation):

    Customers shall afford all outbound and return shipping fees. The original delivery fee paid at checkout will not be refunded. A reasonable restocking fee may be deducted from your refund in accordance with international trade rules.

6. Refund Arrangement

  1. After we receive, inspect and confirm the returned merchandise complies with return standards, we will initiate your refund within 3–7 working days.
  2. Funds will be returned to your original payment account. The arrival time depends on the processing speed of your payment provider, which is beyond our control.
  3. Customs duties, import taxes and local administrative fees incurred during international delivery will not be included in the refund amount.

7. Damaged / Lost Parcels & Wrong Deliveries

  • If items arrive broken, leaked or defective: Take clear pictures of the package and damaged products within 7 days after delivery and contact us. We offer free replacement or full refund without you returning the broken goods upon verification.
  • If you receive items different from what you ordered: Contact us promptly, we will resend correct products free of charge or process a full refund.

8. Policy Adjustment Right

We reserve the right to modify the contents of this Return & Refund Policy at any time. Updated terms will be published on the website and take effect immediately. Your continued consumption on our platform means you accept the revised rules.

9. Special Note for Health Products

Dietary supplements and skincare goods are formulated for personal physical use. Once the seal is broken, returns are prohibited due to hygiene concerns to protect all consumers’ safety.